Returns & Exchange

If, for any reason you are not entirely happy with your purchase, you have a 30-day window from the date of purchase to initiate a return or exchange. To be eligible, the item must be unused, in its original condition with tags, and in original packaging. Contact our customer service team at returns@swooneez.com to request a return authorization before sending the item back. Once we receive and approve your return, we will issue a store credit for the purchase amount or exchange for another items of equal value.

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance to ensure your return is received successfully.

In the rare event of receiving a damaged or defective item, please contact our customer service team at support@swooneez.com so we can explain the process for replacement.